Please see below our terms & conditions for bookings, group bookings, cancellations and surveys.
When making your reservation, please ensure that you provide accurate contact information (email address and/or phone number) to allow us to provide full communications with yourself regarding your booking.
If you are running late for your reservation, please telephone the restaurant directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.
We appreciate that sometimes you will need to cancel, but request that you please let us know as far in advance as possible. Once again you can do so by contacting the restaurant directly, or alternatively there is a cancellation link within our booking confirmation emails that will automatically cancel your reservation for you.
Further booking terms and conditions may apply to reservations during selected busy seasonal periods, including but not limited to: Valentine’s Day, Mother’s Day, Father’s Day, and the festive seasons during November and December. Any extra terms and conditions will be stated at the point of booking.
Please note that we are unable to accept responsibility for the loss or theft of any personal belongings whilst dining with us.
Depending on availability at our restaurants, when making a booking for a large party we may require you to submit a pre-order in advance of your reservation. If this is required during the online booking process it will be denoted when you select your required time. Should you not be able to book your table online, our restaurant team will be able to assist and make you aware should a pre-order be required.
Deposits may be required for large party bookings or events, and a credit card may be required to secure your reservation.
For some reservations we will require you to secure your table with a credit card. Whilst no funds are taken at the time of reservation, should you not arrive and fail to cancel or provide less than 72 hours notice of cancellation, we withhold the right to charge £10 per person.
To enter the prize draw you must scan the QR code on your bill tray card, receipt or visit the url cote.co.uk/survey and fill out our online survey about your recent visit with us. One winner will be selected and contacted via email to claim the meal for two. Prize cannot be exchanged for a cash alternative. Reservations are subject to availability and you must have dined with us in order to complete your survey and enter.
1- The promoter is: Côte Restaurants Group Ltd whose registered office is at 47C Kensington Court, London, w8 5DA.
2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of Côte Restaurants Group Ltd.
3- To enter, you must have signed up to receive the Côte email newsletter via the social post.
4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
5- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
6- Closing date for entry will be 11:59pm on 8/12/24. After this date no further entries to the competition will be permitted.
7- The rules of the competition and how to enter are as follows:
8- The prize is as follows: £200 gift card to spend in Côte Restaurants or Côte at Home. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. One gift cards available to win.
9- Winners will be chosen at random by software, from all entries received and verified by Côte Restaurants Group Ltd by 13/12/24.
10- The winner will be notified by email. Gift cards will be issued as an e-gift card directly to the email address provided by the winner when entering the survey.
11- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
13- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions and agrees to receive the Côte email newsletter.
14- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
15- Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will be processed in line with our privacy policy which can be viewed at https://www.cote.co.uk/cote-policies/privacy-policy-cookies.
16- Entry into the competition will be deemed as acceptance of these terms and conditions.
